Last updated: 01 April 2026
Your privacy is incredibly important to us. At We Love Local, we are committed to protecting your personal information and being transparent about what we do with it. This policy explains how we collect, use, store, and share your personal information in compliance with New Zealand’s Privacy Act 2020 and other relevant laws.
How to Contact Us
If you have any questions about this policy or your personal information, please contact our Privacy Officer:
- Name: Timo Reitnauer
- Email: [email protected]
- Phone: 0800 663 437
- Physical Address: 34 Miro Street, Ōtaki 5512
What Information We Collect and Why
We only collect personal information that is necessary to run our business and provide you with our service.
| Type of Information | Examples | Purpose of Collection |
|---|---|---|
| Identity & Contact Data | Your name, email address, phone number, delivery address. | To process and deliver your order, communicate with you, and for customer service. |
| Recipient’s Information (Indirect Collection) | Recipient’s name, delivery address, contact details. | To deliver a gift on your behalf. By providing this information, you confirm you have the recipient’s consent for us to use it for this purpose. |
| Transaction Data | Details of products purchased, payment method (not full card details). | To fulfil your order, process payments, and manage our financial records. |
| Marketing & Communications Data | Your marketing preferences, subscription to our newsletter, and communication history. | To send you marketing communications, but only where you have given us your express consent. |
| Customer Reviews | Feedback and content you submit via Reviews.io. | To improve our services. By submitting a review, you grant us a licence to use and publish that content for marketing purposes. |
| Technical & Usage Data | IP address, browser type, pages visited on our site. | To improve our website functionality, analyse performance, and for security. |
Providing your personal information is voluntary. However, if you do not provide the information necessary to complete an order (such as your contact details, payment information, and delivery address), we will be unable to provide you with our products and services.
Overseas Data Transfers
Some of the third-party service providers we use are based outside of New Zealand (e.g., in Australia, the United States, and Europe). When we share your personal information with them, it may be transferred to, and stored in, countries that have different privacy laws from New Zealand.
Where we do this, we take steps to ensure your information is protected, but these countries may not have privacy laws that provide comparable safeguards to the New Zealand Privacy Act 2020. By using our services and providing us with your personal information, you consent to your information being transferred overseas for the purposes set out in this policy.
Your Rights and How to Exercise Them
Under the Privacy Act 2020, you have rights in relation to the personal information we hold about you.
- You have the right to request a copy of the personal information we hold about you.
- You have the right to ask us to correct any personal information that you believe is inaccurate.
To exercise these rights, please contact our Privacy Officer. We will respond to your request as soon as reasonably practicable, and no later than 20 working days after we receive it.
Marketing Communications
We comply with the Unsolicited Electronic Messages Act 2007. We will only send you commercial electronic messages (such as newsletters or special offers) if you have expressly consented to receive them.
Every marketing message we send will include a clear and functional unsubscribe facility, which you can use at no cost to opt out of future communications.
Your consent will be considered withdrawn within 5 working days of you unsubscribing.
Cookies and Tracking Technologies
Our website uses cookies and other tracking technologies (like Facebook Pixel and Google Analytics) to enhance your browsing experience, analyse website traffic, and for advertising purposes. Cookies are small data files stored on your device.
By using our website, you consent to the use of these technologies. You can control or disable cookies through your internet browser settings, but please be aware that this may affect the functionality of our website.
Data Security and Retention
We take reasonable steps to protect your personal information from loss, unauthorised access, or misuse. These measures include SSL encryption for data transfers, access controls, and secure data storage with our trusted third-party providers.
We will not keep your personal information for longer than is necessary for the purposes for which it was collected. We retain information for as long as required to fulfil your order and to meet our legal, accounting, and reporting obligations.
Privacy Breach Notification
In the unlikely event of a privacy breach that has caused or is likely to cause anyone serious harm, we will meet our obligations under Part 6 of the Privacy Act 2020. This includes notifying the Office of the Privacy Commissioner and affected individuals as soon as practicable.
Important Notice for Gift Recipients (Indirect Collection)
If you have received a gift from us, your personal information (name, delivery address, and contact details) was provided to us by the person who purchased the gift. We collect this information for the sole purpose of delivering the gift to you.
As required by the Privacy Act 2020, we will take reasonable steps to notify you that we have collected your information. This notice will be included with your gift delivery and will inform you of your right to access and correct your information. This section serves as notice to you from 1 May 2026, in line with IPP 3A of the Privacy Act 2020.
Changes to This Policy
We may update this privacy policy from time to time. The most current version will always be available on our website. We encourage you to review it periodically.
How to Make a Complaint
If you have a concern about how we have handled your personal information, please contact our Privacy Officer first. We will investigate your complaint and do our best to resolve it.
If you are not satisfied with our response, you have the right to make a complaint to the Office of the Privacy Commissioner:
- Website: www.privacy.org.nz
- Phone: 0800 803 909
