Terms & Conditions

Last updated: 20 April 2026

Welcome to We Love Local! We’re delighted to help you share the best of New Zealand’s artisan goodies. These terms and conditions explain how our service works and outline our agreement with you. By using our website (welovelocal.nz) and purchasing our goods, you agree to be bound by them.

1. Who We Are

“We”, “us”, or “our” refers to Kapiti Goodies Limited, trading as We Love Local.
“You” refers to you, our valued customer or a visitor to our website.
“Recipient” means any person you nominate to receive a gift delivery, where that is someone other than you.
“Goods” means any of the gift boxes and products we offer for sale.

You can contact us at:

Email: [email protected]
Phone: 0800 663 437
Physical Address: 34 Miro Street, Ōtaki 5512

2. Placing an Order

Offer and Acceptance: When you place an order on our website, you are making an offer to purchase the goods. A legally binding contract is formed between us only when we have dispatched the goods to you. Until that point, we may decline your order for any reason, such as stock unavailability.
Availability: We do our best to keep our website stock levels accurate. If a product you have ordered becomes unavailable, we will contact you promptly to arrange a suitable replacement or a full refund for that item.
Governing Terms: The terms that apply to your order are those published on our website on the day you place your order.

3. Pricing and Payment

Currency and GST: All prices are displayed in New Zealand Dollars (NZD) and include Goods and Services Tax (GST).
Payment Processing: We use Stripe to securely process payments. Your payment details are handled by Stripe and are not stored by us.
Accuracy: We do our best to ensure all prices are accurate. If we discover an error in the price of goods you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.

4. Sale of Alcohol

We take our responsibility to sell alcohol seriously and comply with the Sale and Supply of Alcohol Act 2012.

Our Licence: We sell alcohol under our off-licence, number 45/OFF/060/2024, issued by Kāpiti Coast District Council. A copy of our licence is available on our website.
Age Restriction: It is illegal to sell or supply alcohol to anyone under the age of 18. By ordering goods that include alcohol, you confirm that both you and any recipient are 18 years of age or older.
Proof of Age: Our couriers are legally required to verify the age of you and any recipient who looks under 25. They may ask for a valid form of identification (NZ Driver Licence, Passport, or a HANZ 18+ Card).
Failed Age Verification: If delivery is refused because you or any recipient is underage or cannot provide valid ID, the parcel will be returned to us. We will process a refund for the order provided it has been returned in good condition by you or the recipient, less the actual, non-recoverable costs incurred, which include the outbound and return shipping fees.
Delivery Hours: We cannot deliver alcohol on Good Friday, Easter Sunday, Christmas Day, or before 1:00 pm on Anzac Day. Alcohol deliveries cannot occur outside the hours of 6:00 am to 11:00 pm.

5. Delivery and Shipping

Timely Delivery Guarantee: Under the Consumer Guarantees Act 1993 (CGA), we guarantee that your goods will be delivered within a reasonable time.
Our Couriers: We use NZ Post for New Zealand-wide delivery and Pace for same-day delivery within the Wellington region. All parcels are sent with a ‘signature required’ service. You will receive a tracking link to follow your parcel’s progress.
Dispatch & Delivery Times:
- Orders placed before 2:00 pm on a business day are typically dispatched the same day.
- North Island delivery: 1–2 business days.
- South Island delivery: 2–3 business days.
- These are estimates, and rural deliveries may take longer.
Your Responsibility: You are responsible for providing a correct and complete delivery address for you or any recipient. We are not liable for any loss or delay resulting from incorrect information provided by you. Any costs we incur to redirect or resend an order due to an incorrect address will be your responsibility.
Not at Home: As we use a ‘signature required’ service, if no one is available at the delivery address to sign for the parcel, the courier will leave a ‘card to call’ notice with instructions for collection from a depot or to arrange redelivery.
Delayed or Missing Parcels: If the parcel has not arrived within the expected timeframe, please check the tracking link first. If it appears to be lost or significantly delayed, contact us within 7 days of the expected delivery date so we can launch an investigation with the courier.

6. Returns, Refunds and Consumer Guarantees

We stand by the quality of our goods and are committed to upholding your rights under New Zealand law. Our returns process is split into two clear categories below.

Your Rights Under the CGA

Your purchase is protected by the CGA. Our goods come with guarantees that they will be of acceptable quality, fit for their purpose, and match their description.

If the order arrives damaged or defective, you or any recipient must contact us at [email protected] as soon as reasonably possible and within 7 days. Please include photos of the damaged or defective items and the packaging, as this helps us resolve the issue with our supplier or courier. Any refund will be made to you as the purchaser, not any recipient, and any replacement goods will be sent to the original delivery address unless you ask us to send them to a different address.

We will meet our obligations under the CGA to provide a full remedy. Depending on the issue, this may be:

A full refund.
A replacement of the goods.

For any returns under the CGA, we will cover the cost of return shipping. You will not be out of pocket.

Our Goodwill Policy: Change-of-Mind Returns

We understand that sometimes you might change your mind. As a gesture of goodwill, we offer a change-of-mind return policy on most non-perishable goods, subject to the following conditions:

This policy only applies to you, not any recipients.
You must contact us to request the return within 7 days of the courier’s “delivered” notification.
Goods must be returned to us unopened, unused, and in their original, saleable condition.
This policy applies to non-perishable items only. Due to food safety regulations, we cannot accept change-of-mind returns on food or beverage products.

The Goodwill Refund Process & Cost Recovery

If you make a goodwill return that meets our policy conditions, you are responsible for the cost of return shipping.

Your refund will be for the total value of the items returned, less the actual, non-refundable costs we incurred in the original transaction. This approach ensures fairness, as we are only recovering costs we cannot get back ourselves. These costs are:

The original outbound shipping fee paid to the courier.
The non-refundable payment processing fee charged to us by Stripe (currently 2.9% + $0.30 of the total transaction value).

This cost recovery only applies to goodwill returns and does not affect your statutory rights under the CGA. By being transparent, we ensure our policy is fair and compliant.

How to Start a Return

To initiate any return, please email us at [email protected] with your order number and a brief description of the issue. We will guide you through the next steps.

7. Gift Vouchers

Expiry Date: In compliance with the Fair Trading Act 1986 (FTA), our electronic gift vouchers are valid for 10 years from the date of issue. The expiry date is located on the gift voucher.
Redemption: Gift vouchers can be redeemed on our website for any goods and are not exchangeable for cash.
Lost or Deleted Vouchers: Please retain the electronic copy of your gift voucher. We are not responsible for lost or deleted vouchers.

8. Food Freshness, Products and Allergens

Freshness: Our gift boxes are packed with care to maintain the freshness and quality of the contents during transit. Upon delivery, the responsibility for ensuring items are stored correctly passes to you or any recipient.
Allergen Information: Our gift boxes contain products from various artisan producers which may contain allergens such as nuts, dairy, gluten, and soy. It is your or any recipient’s responsibility to read the individual product labels.
Disclaimer: While we provide ingredient information where possible, we cannot guarantee any product is free from allergens. If you or any recipient has a severe allergy, it is your responsibility to check the suitability of products and inform the recipient accordingly. Please contact us before placing your order if you have any questions.

9. Website Use and Intellectual Property

Our Intellectual Property: All content on our website, including text, images, logos, graphics, and trademarks, is the exclusive property of us or our suppliers. This content is protected by New Zealand and international intellectual property laws. You may not copy, reproduce, modify, or use our content for any commercial purpose without our express prior written permission.
Acceptable Use: You agree to use our website for lawful purposes and for your own personal, non-commercial use only. You must not use our website in any way that is fraudulent, illegal, or that could harm our website, our services, or other users. This includes introducing viruses or attempting to gain unauthorised access.

10. Our Liability

Our liability to you is governed by New Zealand law, including the CGA and the FTA. Nothing in these terms is intended to limit or exclude any of your rights under this legislation that cannot be legally excluded.

11. Resolving Disputes

Contact Us First: We always aim to resolve any issues directly and fairly. If you have a concern, please contact us at [email protected] as your first step.
External Bodies: If we are unable to resolve your complaint to your satisfaction, you have the option of seeking assistance from external bodies such as the Disputes Tribunal and Commerce Commission or requesting advice from Consumer NZ or your local Citizens Advice Bureau.

12. General Terms

Governing Law: This agreement is governed by the laws of New Zealand.
Privacy: We collect, use, and store your personal information in accordance with our Privacy Policy and the Privacy Act 2020. Please see our Privacy Policy for full details.
Changes to Terms: We may update these terms from time to time. The most current version will always be published on our website.
Severability: If any part of these terms is found to be void or unenforceable, that part will be treated as changed only to the extent necessary to make it valid, and it will not affect the validity of the rest of these terms.